Need support in the future?

With our Support Team, we have dedicated resource to assist with any visual issues or requests relating to the Theme/customisation/brand of your intranet.

• Support includes the following features, which Interact makes generally available to its customers:
  • Incident Support – Identifying and troubleshooting problems in the Service 
  • Root cause analysis 
  • Assistance with issues during implementation 
  • Assistance with issues during Releases 
  • Identifying and creating bug reports 
  • Guidance around implementation and configuration 
  • Integration support between multiple Interact products
    
• Support excludes the following (this list is not exhaustive):
  • End-of-life features, Beta or Development features 
  • Features in preview only
  • Development questions or requests 
  • Assistance or advice in relation to third-party application integrations or third-party plugins where they are not supplied by Interact and do not form part of the service
  • Assistance, guidance or support for End-Users 
  • Product training
  • Support in languages other than English

Bespoke requests that are not possible out-the-box are also raised here for proper assessment, before an enhancement request with our Product Team may be submitted internally.